Getting an OPD Appointment at Dr Shyama Prasad Mukherjee Civil Hospital Lucknow

Dr Shyama Prasad Mukherjee (Civil) Hospital — commonly referred to as Civil Hospital Lucknow — is a state-government-owned district and referral hospital situated at 4-A, Park Road, Hazratganj, Lucknow, Uttar Pradesh 226001. With approximately 401 beds, the facility operates a full outpatient department, a 24-hour trauma and emergency unit, an MRI and CT-scan centre, a blood bank, an ICU, and multiple operation theatres. State government plans have approved an expanded 8-storey OPD building and a 5-storey speciality block that will add urology, neurology, nephrology, gastroenterology, a cath lab, and a hemodialysis unit, raising total capacity toward 800 beds.

Because it is a government-run hospital, treatment costs here are heavily subsidised compared with private facilities. Patients covered under Ayushman Bharat PM-JAY or the Uttar Pradesh Mukhyamantri Jan Arogya Yojana can access inpatient care without out-of-pocket expense at the hospital's scheme desks. OPD registration carries only a nominal government fee, and BPL cardholders may be entitled to free or further subsidised treatment — eligibility criteria are verified at the hospital's registration counter on the day of visit.

Registration and OPD fees at Dr Shyama Prasad Mukherjee Civil Hospital Lucknow

All charges listed above are qualitative descriptions based on standard UP government hospital policy. Verify exact figures at the hospital registration counter or by calling the hospital directly, as rates may be updated without public notice.

• OPD registration fee — A nominal government-prescribed fee — confirm the exact current amount at the hospital registration counter on the day of your visit, as state government rates are revised periodically.
• General ward admission — Heavily subsidised; treatment, investigations, and routine medicines are provided at government rates, which are a fraction of private-hospital charges.
• BPL cardholders — Patients holding a valid BPL ration card or equivalent poverty certification may be eligible for free or zero-charge OPD registration and inpatient care — confirm at the counter with your card.
• Diagnostic investigations (X-ray, CT, MRI, blood tests) — Charged at government-prescribed rates, which are significantly lower than private-sector rates. Confirm the applicable tariff at the diagnostic counter at the time of your visit.
• Emergency services — Available 24 hours a day; initial stabilisation is provided irrespective of the patient's payment status.

Government schemes that help cover treatment

• Ayushman Bharat PM-JAY — Up to Rs 5 lakh per family per year for secondary and tertiary inpatient care at empanelled government and private hospitals. Dr Shyama Prasad Mukherjee Hospital is listed as a public hospital empanelled under this scheme. Eligibility is based on the SECC 2011 database; senior citizens aged 70 and above are also covered regardless of socioeconomic status. Check your eligibility at beneficiary.nha.gov.in or at the Ayushman Mitra desk inside the hospital.
• UP Mukhyamantri Jan Arogya Yojana (MMJAY) — A state-funded scheme that extends PM-JAY-equivalent benefits — up to Rs 5 lakh per family per year — to BPL households whose names do not appear in the SECC 2011 list. Covers 1,929+ treatment packages across 27 specialities. Apply for a golden card at ayushmanup.in or at a Common Service Centre.
• Central Government Health Scheme (CGHS) — Available to eligible central-government employees, pensioners, and dependants residing in Lucknow. CGHS beneficiaries may seek referral-based treatment at government hospitals at CGHS rates. Check cghs.nic.in for the current list of empanelled facilities in Lucknow and applicable rates.
• Rashtriya Arogya Nidhi (RAN) — One-time financial assistance of up to Rs 15 lakh for BPL patients whose treatment costs exceed the PM-JAY limit at a government super-speciality or teaching hospital. Applied for through the treating hospital's social welfare office.

Rates shown are as per the District Lucknow, Government of Uttar Pradesh (2026) and are subject to periodic revision. Always verify the latest approved rates on the official source.

How to get an appointment at Dr Shyama Prasad Mukherjee Civil Hospital Lucknow

The hospital does not currently feature on the national Online Registration System (ors.gov.in), which is used primarily by central-government hospitals and institutions such as AIIMS. OPD access here follows the standard walk-in counter process used across Uttar Pradesh district and referral hospitals.

On the day of your visit, proceed to the OPD registration counter on the hospital campus. Carry a valid photo ID (Aadhaar card is widely accepted), and bring any prior medical records, prescriptions, or investigation reports relevant to your condition — these help the consulting doctor assess your case without repeating tests unnecessarily. A token number is issued at the counter, and you are directed to the relevant department's waiting area. Arrive as early as practicable: being present before the counter opens gives you a lower token number and a shorter wait in heavily attended departments such as Medicine, Orthopaedics, and Gynaecology.

If you are an Ayushman Bharat or MMJAY beneficiary, carry your Ayushman card (or document your eligibility beforehand at beneficiary.nha.gov.in). The hospital has an Ayushman Mitra desk where scheme-related paperwork for inpatient admission is processed.

The hospital's official website is listed by the District Lucknow government portal as drspmcivilhospital.in, though the site was not accessible at the time this guide was prepared. Check the district portal at lucknow.nic.in for updates on any online appointment option that may be introduced.

How long it takes to get seen

As a government district and referral hospital serving a large urban population, waiting times at the OPD can be substantial, particularly on Monday mornings and the day after a public holiday when demand is highest. Patients attending general Medicine and Surgery OPDs during peak hours have reported waits of one to two hours or more from token issue to consultation.

Arriving before or at the counter's opening time (typically in the morning hours on working days) significantly reduces the wait. Emergency and trauma cases bypass the OPD queue entirely and are triaged directly at the 24-hour emergency department. For planned consultations, weekday mid-week mornings tend to be less congested than Mondays or the day following a holiday.

There is no publicly documented online queue-tracking system for this hospital at present. If you are travelling a long distance, calling the hospital administration in advance to confirm OPD working days and any scheduled closures (gazzetted holidays, staff training days) is advisable.

What treatment costs and what financial help is available

Government hospitals in Uttar Pradesh are designed to deliver affordable care: OPD registration fees are nominal by policy, general ward beds carry government-fixed daily charges far below private-sector equivalents, and many routine investigations are performed at subsidised rates within the hospital itself.

For inpatient admissions, patients covered under Ayushman Bharat PM-JAY or the state's Mukhyamantri Jan Arogya Yojana receive cashless treatment for covered procedures up to Rs 5 lakh per family per year — this includes room charges, surgeon and anaesthetist fees, medicines during admission, and specified pre- and post-hospitalisation costs. The hospital's Ayushman Mitra desk can verify eligibility and initiate the pre-authorisation process at the time of admission.

BPL cardholders who do not have an Ayushman card, or whose condition falls outside the scheme's package list, should speak to the hospital's social welfare officer about BPL exemption provisions under state policy. Patients facing catastrophic costs beyond Rs 5 lakh may separately apply for Rashtriya Arogya Nidhi support through the treating institution. CGHS-eligible central-government staff and pensioners should carry their CGHS card and reference any applicable treatment referral from their CGHS wellness centre.

Key departments at Dr Shyama Prasad Mukherjee Civil Hospital

The hospital currently operates departments covering General Medicine, General Surgery, Orthopaedics, Obstetrics and Gynaecology, Paediatrics, Ophthalmology, ENT, Dermatology, Psychiatry, and Dental. The diagnostics wing includes radiology (X-ray, CT scan, MRI), pathology, and blood-bank services.

Under the state-approved expansion plan, a dedicated speciality block will introduce Urology, Neurology, Nephrology, Gastroenterology, Cath Lab, and a Hemodialysis unit, along with a 50-bed ICU. A new 8-storey OPD building is planned to replace the existing outpatient facility. Patients should verify which departments are currently operational before travelling, particularly for newer super-speciality referrals, as the construction timeline is subject to government scheduling.

For conditions requiring tertiary super-speciality care not yet available on campus, the hospital can issue an onward referral to institutions such as King George's Medical University (KGMU) or SGPGI, both of which are located in Lucknow and accept referral patients under government schemes.

Frequently Asked Questions

Do I need to book an appointment in advance to visit the OPD at Civil Hospital Lucknow?

No prior appointment is needed. The hospital operates a walk-in OPD system: arrive at the registration counter on a working day, collect your token, pay the nominal registration fee, and proceed to the relevant department. Arriving early gives you a shorter wait.

What documents should I bring to the OPD?

Carry a valid photo ID such as your Aadhaar card, any existing medical records or prescriptions related to your condition, and — if you are a scheme beneficiary — your Ayushman card or MMJAY golden card. BPL cardholders should bring their BPL ration card for potential fee exemption.

Is treatment at Civil Hospital Lucknow free under Ayushman Bharat?

Inpatient treatment for covered procedures is cashless for Ayushman Bharat PM-JAY and MMJAY beneficiaries, up to Rs 5 lakh per family per year. Routine OPD consultations under the standard walk-in system carry a nominal government registration fee regardless of scheme status; PM-JAY covers inpatient admission, not outpatient registration fees under most state protocols. Confirm the latest position at the hospital's Ayushman Mitra desk.

What is the OPD timing at Civil Hospital Lucknow?

Specific OPD hours are not published on a publicly accessible official page at the time this guide was prepared. Government district hospitals in Uttar Pradesh typically operate OPD on weekday mornings. Contact the hospital directly or check the District Lucknow government portal at lucknow.nic.in for confirmed current timings before travelling.

Can I get specialist care such as urology or neurology at this hospital?

As of mid-2026, the approved expansion plan includes dedicated blocks for Urology, Neurology, Nephrology, and Gastroenterology, but these units are part of an ongoing infrastructure project. Check directly with the hospital or the District Lucknow portal to confirm which speciality departments are currently accepting OPD patients.

What should I do if my treatment bill is likely to exceed Rs 5 lakh?

Patients whose expenses exceed the PM-JAY limit may apply for one-time financial assistance under the Rashtriya Arogya Nidhi scheme, which provides up to Rs 15 lakh for BPL patients at government hospitals. Speak to the hospital's social welfare or medical superintendent's office to initiate this application.

Related

• CGHS rate list and how package rates work
• How to find an Ayushman Bharat (PM-JAY) hospital near you
• King George Medical University appointment and OPD guide
• RML Institute of Medical Sciences Lucknow appointment and OPD guide

Medical Disclaimer

The information provided in this article is for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read in this article.