Civil Hospital Shillong: Appointment, OPD, & Cost Guide

Civil Hospital, Shillong is a significant government-run healthcare institution in Meghalaya. As the largest hospital in the state with a capacity of 600 beds, it functions as a major referral centre, catering to patients from across Meghalaya and neighbouring regions. The hospital is located in Laban, near the Main Secretariat Building of the Government of Meghalaya.

This multifaculty hospital is equipped with numerous departments, including specialised units for oncology, cardiology, and nephrology. It also provides round-the-clock emergency services. For patients seeking non-emergency care, the hospital has streamlined its outpatient department (OPD) registration process through online and offline channels. This guide provides information on how to get an appointment, what to expect regarding costs, and the financial assistance schemes available to patients.

Civil Hospital, Shillong at a Glance

The information is based on data available from the hospital's pages on the Government of Meghalaya website. Details are subject to change.

• Address — Laban, Lachumiere, Shillong, Meghalaya - 793001
• Contact Numbers — 0364-2224100, 7005504373
• Bed Capacity — 600 beds (including 450 teaching beds, 28 emergency beds, and 12 ICU beds)
• Emergency Services — Available 24/7
• Online Appointments — Available via ors.gov.in

Rates shown are as per the Department of Health & Family Welfare, Government of Meghalaya (2024) and are subject to periodic revision. Always verify the latest approved rates on the official source.

How to Get an Appointment

Civil Hospital, Shillong offers two primary methods for booking an Out-Patient Department (OPD) consultation: online registration and walk-in registration.

For online booking, patients can use the national Online Registration System (ORS) portal at ors.gov.in. This platform was introduced to help reduce waiting times and streamline the appointment process. After booking a slot online, patients are required to visit the designated ORS counter at the hospital to make the payment and complete the registration before proceeding to their consultation.

Alternatively, patients can opt for walk-in registration. This traditional method involves visiting the hospital directly and registering for an OPD consultation at the registration counters. This option is available for those who are unable to book online or prefer to register in person.

How Long It Takes to Get Seen

The introduction of the ORS portal is intended to help manage patient flow and reduce the time spent waiting in queues at the hospital. While specific wait times can vary depending on the department and patient volume on any given day, using the online system can help secure a spot in advance.

The hospital has published specific timings for some of its OPD services. It is advisable to adhere to these schedules:

It is important to note that the general OPD timings for other departments are not explicitly published on the hospital's official pages. Patients should confirm the specific consultation hours for their required department upon arrival at the hospital or by calling the hospital's contact numbers.

• **Oncology OPD:** Available from 10:00 AM to 3:00 PM, Monday to Saturday, in Room no 25-A.
• **Super Speciality OPDs:** These are typically conducted from 10:00 AM to 2:00 PM on specific days announced by the hospital.

What Treatment Costs and Financial Help

As a government hospital, Civil Hospital, Shillong provides services at subsidised rates. The exact fee for an OPD registration is not mentioned on the official website. Patients are required to pay the applicable charges at the hospital's payment counter at the time of registration, whether they booked online or are registering as a walk-in.

The hospital is empanelled under major government health insurance schemes, providing financial relief to eligible patients. These schemes cover a wide range of treatments, hospitalisation, and surgical procedures.

**Meghalaya Health Insurance Scheme (MHIS):** This is the state's flagship health scheme, which operates in convergence with the national PM-JAY scheme. It offers financial coverage of up to ₹5.3 lakh per family per year on a floater basis. The scheme is available to all residents of Meghalaya and covers hospitalisation and specified treatments.

**Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY):** Civil Hospital, Shillong accepts this central government scheme. PM-JAY provides health coverage of up to ₹5 lakh per eligible family per year for secondary and tertiary care hospitalisation. Beneficiaries can avail cashless services at empanelled hospitals.

Key Departments

Civil Hospital, Shillong is a multifaculty institution that provides comprehensive medical care across various specialities. The hospital serves as a primary and referral centre for a wide array of health conditions. Key clinical departments at the hospital include:

• General Medicine
• General Surgery
• Orthopaedics
• Ear, Nose, and Throat (E.N.T.)
• Ophthalmology
• Cardiology
• Dentistry
• Psychiatry
• Radiology
• Oncology (Cancer Treatment)
• Obstetrics and Gynaecology
• Paediatrics and Neonatal Care
• Neurology and Neurosciences
• Nephrology and Dialysis
• Gastroenterology
• Palliative Care (with a focus on cancer care)

More government hospitals in Northeast India

OPD appointment guides for other government hospitals in Northeast India:

• Naga Hospital Authority Kohima (NHAK): Appointment, OPD, and Cost Guide
• Dr. Imkongliba Memorial District Hospital, Mokokchung: A Guide
• Zoram Medical College Falkawn: Appointment, OPD, and Cost Guide
• Civil Hospital Aizawl: Appointment, OPD Registration & Fees
• AGMC & GB Pant Hospital, Agartala: OPD, Rates & Schemes
• IGM Hospital, Agartala: OPD, Cost, and Appointment Guide
• All government hospital OPD guides in Northeast India

Frequently Asked Questions

How can I book an OPD appointment at Civil Hospital, Shillong?

You can book an appointment online through the ORS portal (ors.gov.in) and then pay the fee at the hospital counter. Walk-in registration is also available directly at the hospital.

What is the OPD registration fee at Civil Hospital, Shillong?

The official hospital website does not publish a fee schedule. The OPD registration fee must be paid at the hospital's payment counter. Confirm the current amount upon registration.

Which government health schemes are accepted here?

Civil Hospital, Shillong accepts the Ayushman Bharat PM-JAY scheme (up to ₹5 lakh coverage) and the Meghalaya Health Insurance Scheme (MHIS), which offers up to ₹5.3 lakh coverage per family per year for state residents.

Does Civil Hospital, Shillong have emergency services?

Yes, the hospital provides round-the-clock emergency services. It is a major referral hospital for the state of Meghalaya, equipped with 28 emergency beds.

What is the bed capacity of the hospital?

Civil Hospital, Shillong has a total bed strength of 600, making it the largest hospital in Meghalaya. This includes teaching beds, ICU beds, and a 43-bed ward for oncology patients.

Where is Civil Hospital, Shillong located?

The hospital is located at Laban, Lachumiere, Shillong, Meghalaya - 793001. It is situated near the Main Secretariat Building of the Government of Meghalaya.

Related

• How to find an Ayushman Bharat (PM-JAY) hospital near you
• Government health schemes in India: a guide
• Ayushman Bharat PM-JAY eligibility check

Medical Disclaimer

The information provided in this article is for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read in this article.