✅ Terms and Conditions for Users (Patients)

1. Users must be 18 years or older to register on the platform.

2. All personal and medical information provided must be accurate.

3. Appointment bookings are subject to doctor/hospital availability.

4. Users are responsible for maintaining the confidentiality of login details.

5. Zospital is not liable for medical advice or treatment outcomes.

6. Online consultation recordings are prohibited.

7. Any misuse of the platform may lead to account suspension.

8. Refund and cancellation policies are applicable as per the service provider.

9. Users must respect the privacy and professionalism of doctors and staff.

✅ Terms and Conditions for Doctors

1. Doctors must hold valid medical qualifications and registration.

2. Profile information must be accurate and regularly updated.

3. Online consultations must be conducted ethically and professionally.

4. Cancellations of appointments must be notified promptly to patients.

5. Doctors must maintain confidentiality of all patient information.

6. Any malpractice or misconduct may result in delisting.

7. Zospital reserves the right to monitor and moderate content.

8. Doctors must adhere to the platform’s communication and review policy.

9. Commission or service charges may apply for using Zospital services.

✅ Terms and Conditions for Hospitals

1. Hospitals must provide verified licenses and legal documents.

2. Only qualified doctors and staff should be listed under the hospital profile.

3. Services offered must be accurately represented.

4. Hospitals are responsible for managing their appointment schedules.

5. Any dispute between patient and hospital must be handled professionally.

6. Zospital is not liable for internal hospital issues or treatment quality.

7. Hospitals may be subject to audits and reviews.

8. Any misleading or fraudulent listing can lead to removal from the platform.

✅ Terms and Conditions for Lab and Diagnostic Centres

1. Labs must be certified and legally authorized to operate.

2. Test prices, availability, and reports turnaround time must be mentioned clearly.

3. Accurate reports and timely service are mandatory.

4. Patients’ medical data must be kept confidential.

5. Home collection appointments must be honored promptly.

6. Zospital is not responsible for incorrect reports or delays.

7. Unethical practices or customer complaints may lead to blacklisting.

✅ Terms and Conditions for Nursing Officers

1. Nursing officers must be licensed professionals.

2. Services must be delivered ethically and with full patient consent.

3. Punctuality and professionalism are expected in all assignments.

4. Confidentiality of patient information is compulsory.

5. Zospital does not tolerate misconduct or negligence.

6. Reviews and feedback may influence future listings.

7. Any breach of terms can lead to suspension from the platform.

✅ Terms and Conditions for Pharmacy Store

1. Pharmacies must hold a valid drug license.

2. Only prescribed medicines should be delivered as per legal regulations.

3. Inventory and pricing details must be up-to-date.

4. Orders must be processed and delivered in a timely manner.

5. Zospital is not responsible for any expired or incorrect medication.

6. Pharmacies are liable for packaging and dispatch of medicines.

7. Customer service must be responsive and courteous.

✅ Terms and Conditions for Pharmacy & Medical Equipment Delivery Personnel

1. Delivery agents must have proper ID and verification documents.

2. Timely delivery and polite conduct with customers are mandatory.

3. Any breach of trust or misconduct will lead to removal from the platform.

4. Confidentiality regarding patient or product details must be maintained.

5. Delivery personnel must follow all health and safety protocols.

6. Zospital is not responsible for personal conduct outside of assigned deliveries.

7. Real-time updates and status sharing are required during delivery.